T-Mobile in South Lake Tahoe, CA Closed now

Reviews about T-Mobile

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  September 15, 2019, by matthew dooley
  Bought a phone here. The guys asked me twice if i wanted to put the phone on a payment plan. I said no, I just wanted to but the phone. They rang me up and I paid. I’m not sure why but apparently they still decided to put me on a payment plan but told me the price I was paying was for the phone. I was the only one in the store with 2 people helping me so they weren’t confused, task saturated or overworked. They didn’t appear stoned or otherwise out of it. I’m not sure if it’s a commission thing and were being dishonest or not. However I got my bill and now T-Mobile wants me to pay much more than I was quoted. T mobile corporate would only tell me that they will contact the region manager to pass on my complaint, but won’t rectify the situation because I signed a receipt. The whole problem was that I signed a receipt that they told me was the full price of the phone while they coded it as a deposit. I don’t like to give bad reviews and don’t even like to do reviews. But when I think a company isn’t straightforward I feel compelled. I’d think it was maybe just a mistake but they asked me twice if I wanted to put the phone on a payment plan and I very clearly said no. In general I have nothing against t mobile as a company. I think they have a great product and the international cell service that works for me. However I can’t stand business practices like this at the franchise level, and the lack of any corporate attempt to rectify the issue I had. Be cautious of this place.